1. Our commitment

MHAIDAR LAW is committed to providing professional, responsive and high-quality legal services. If you are unhappy or concerned about the service provided, you are encouraged to raise the issue as soon as possible so that it can be addressed.

2. Informal resolution

In the first instance, please contact Maria Haidar or the person handling your matter to discuss your concern. We will attempt to resolve the matter promptly and fairly.

3. Formal complaint

If the issue cannot be resolved informally, you may submit a formal written complaint by email or post. The complaint should include: • your name and contact details; • matter reference, if any; • a clear description of the concern; • relevant dates and documents; • the outcome you are seeking.

4. Review process

We will acknowledge receipt of the complaint within a reasonable period and review the matter carefully. We may request further information if necessary. We will aim to provide a written response within a reasonable timeframe, subject to the complexity of the matter.

5. Professional bodies

Where applicable, clients may have the right to refer complaints concerning an advocate or professional conduct to the competent disciplinary or regulatory body in Cyprus. Final wording and contact details should be verified before publication against the latest Cyprus Bar Association and disciplinary body guidance.

6. No effect on legal matter

Making a complaint will not affect how your matter is handled. All complaints will be treated seriously, confidentially and professionally.

MHAIDAR LAW | Draft website compliance document | To be reviewed before publication